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Money-back-guarantee
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Test now - without risk!
Still not sure which fragrance is right for you? Discover the world of our fragrance twins with a customized fragrance sample set! Customize your set according to your wishes and test 8 different fragrances in 5 ml format at the same time. Test the perfume directly on your skin to find out how the fragrance develops and whether it really suits you.
Please note that these made-to-order sets are excluded from our money-back guarantee.
Once you have decided on a new favorite fragrance, each of our fragrance twins is also available in a 55 ml bottle. If a perfume in this size does not meet your expectations and quality requirements, we offer you a 30-day money-back guarantee. Please note that in this case the perfume may only be opened and sprayed for test purposes (2-5 sprays).
Did you know that our perfumes are made in Germany and contain 18% fragrance oil? This means that our more than 500 fragrance twins belong to the "Eau de Parfum" perfume category. You can find out more about perfume categories and the associated differences in quality in our blog.
You may open our room fragrances and candles to test them. However, please make sure that the sticks included with the room fragrances and the wick of the candles remain unused. Failure to do so will invalidate the money-back guarantee for these products.
You can also return our candle wax, provided that the packaging is still unopened.
For hygienic reasons, our make-up articles and our body cream are excluded from the money-back guarantee.
Both our aroma diffuser and unopened aroma oils are covered by our money-back guarantee and can be returned to us. Please note that opening the aroma oils will void the money-back guarantee.
You have the option of returning the car fragrances to us. Please make sure that you return the entire set, including the unopened refills. Please note that opening the car fragrance refills will invalidate the money-back guarantee. This applies both to the set and to individually purchased refills.
You can return all purchased sets to us, provided they do not contain a product that is excluded from the money-back guarantee. Please note that the sets can only be returned to us in complete condition.
How does the money-back guarantee work?
All products from our online store that are covered by our money-back guarantee can be returned within 30 days of the date of purchase. Please make sure that you only return the products in their original, undamaged packaging.
To take advantage of our money-back guarantee, you can register the products within 30 days of purchase through our return portal. After registration, you will receive a return form which you fill out and include in the package.
When packing, please ensure that the parcel is properly sealed. If you use a different box, please make sure that it bears the same warning signs as the parcel you received from us.