Seeking an alternative for a specific fragrance? Feel free to reach out to our customer service. We're here to offer personalized advice, guiding you to your favorite scents at ÉCLAT. Please ask us directly for alternatives.

Contact customer service Monday to Friday, 8:00 AM to 4:00 PM (CET) via:

• Email: hello@eclat.eu
• Live chat on ECLAT.EU
• WhatsApp service: click me
• Social media (@eclatfragrances)

Also, use our online shop's helpful filter feature to navigate to your desired fragrance.

Our fragrances are meticulously crafted to ensure exceptional longevity, rivaling and sometimes surpassing that of high-end designer brands. This enduring quality is a result of our careful selection of ingredients and dedication to a high concentration of fragrance oils, tailored to each scent's unique composition. This commitment ensures that our fragrances not only captivate upon the first impression but also maintain their allure throughout the day, providing a lasting, luxurious experience.

Our creations are inspired by well-known brand fragrances, adhering to the same high standards of quality to offer our customers a cost-effective alternative to their preferred designer scents. We have no association with the brands mentioned.

ÉCLAT's products are entirely made in Europe, specifically in Hesse, Germany. This includes the production, filling, and shipping of perfumes, candles, and room fragrances. For ÉCLAT, "Made in Germany" signifies a commitment to fair production practices and the creation of high-quality products.

Our perfumes are each designated with a three-digit number. If you want to know which number is the right fragrance alternative to your desired scent, contact our customer service and ask for the suitable alternative. Additionally, this numbering allows for classification into categories of women's, men's, and unisex fragrances. Scents up to the 400 range contain our women's fragrances, in the 600 to 800 range you will find our men's fragrances, and scents in the 900 range are our unisex fragrances.

Our affordability stems from cutting out the extra costs associated with designer brands, such as elaborate packaging, extensive advertising, and added brand value. This approach allows us to invest primarily in the essence of our products—the fragrance quality itself—ensuring we deliver luxury scents at a much more accessible price point. Visit our transparent pricing section for more insights into how we achieve this.

We are committed to ethical practices and do not conduct animal testing on any of our fragrances. This approach aligns with our dedication to cruelty-free products, ensuring that you can enjoy our luxury scents with the assurance that they are ethically produced and compliant with regulations that prohibit animal testing.

Customers can customize their own Discovery Box with a choice of 8 fragrance samples. This sophisticated package is ideal for those making their first purchase, allowing for a personalized exploration of our unique scents.

We prioritize your satisfaction with our products. If you need to return an item for any reason, we offer an easy and convenient solution. Simply visit our returns portal at eclat.retouren.online, where you'll find all the necessary information and instructions for returning your item. You'll need your order number and postal code, which can be found in your order confirmation or on the delivery slip. Log in with these details to access your order, select the item(s) you wish to return, specify the reason for the return, and follow the step-by-step instructions provided, including printing the return label and finding the return address.

Please note that cancelling your order is only possible in exceptional cases, provided the order has not yet entered the shipping preparation phase. If you wish to cancel your order, we urge you to promptly contact our customer service. Our dedicated team will strive to assist you as swiftly as possible. However, once the shipping preparation has begun, cancellation may no longer be feasible. In such cases, the order will be processed as originally planned and prepared for shipment. Should you still wish to return the item, our return and refund policies are available to assist you further.

Unfortunately, an exchange is not possible. If your order has not yet been shipped, we can gladly cancel it for you. After receiving the goods, you can return individual items. To receive your desired item, please place a separate order in our online shop.

Yes, certain products are excluded from claims.

It's important to be aware that candles which have already been lit, room fragrances with sticks that have been utilized, and car fragrances or refill packs that have been opened cannot be returned.

Also note that candles that have been lit, room fragrances where the sticks have been used, and used car fragrances or opened refill packages are excluded from returns.

Additionally, our fragrance sample set is also excluded from claims because it is personalized and specifically assembled for each customer.

If your shipment has been confirmed as dispatched but hasn't arrived after several days, please contact our customer service immediately. We will attempt to resolve the issue as swiftly as possible in collaboration with DHL.

ÉCLAT is currently expanding its reach globally, offering shipping services to customers all around the world. Whether you are located in the bustling cities of Europe, the diverse landscapes of America, the vibrant communities of Asia, the rich cultures of Africa, or the picturesque locales of Australia and New Zealand, ÉCLAT makes its exclusive range of products accessible to you. With a commitment to delivering excellence and satisfaction, ÉCLAT ensures that no matter where you are, you can experience the luxury and quality of their products without geographical limitations. This global shipping capability underscores ÉCLAT's dedication to meeting the needs of its international clientele, making it easier than ever to enjoy what ÉCLAT has to offer, regardless of your location.

If your package has been confirmed as shipped but has not arrived after several days, please contact our customer service immediately. We will work to resolve the issue as quickly as possible in cooperation with DHL.

The total delivery time is composed of the time it takes to process and prepare the order for shipment and the actual transport duration.

Shipping with DHL typically takes 1-3 business days within Germany. Packages are delivered from Monday to Saturday. Delivery times may vary due to force majeure, such as weather conditions and strikes. NOTE: Orders paid for by prepayment are processed and shipped only after the payment has been confirmed in the account. Generally, you will receive your package within 2 to 3 days within Germany. Delays may occur in exceptional cases, such as during large promotions, times of high order volume like Christmas, or due to force majeure.

Internationally, shipping times are different. International shipping with DHL can take from 5 to 21 days, depending on the destination and specific circumstances affecting international logistics, such as customs clearance processes, the efficiency of the local postal services, and potential delays caused by international shipping routes. Similar to domestic shipping, international orders paid via prepayment are processed and dispatched only after the payment confirmation is received. While ÉCLAT strives to ensure that international deliveries are made as swiftly as possible, customers are encouraged to allow for the full range of delivery time to accommodate any unforeseen delays in the international shipping process.

At checkout, you have the option to select gift wrapping.

Please note that changing the delivery address is only possible in exceptional cases, as long as the order is not yet in the process of being prepared for shipment. To make such a change, we ask you to contact our customer service as soon as possible. We will do our best to assist you.

If it is no longer possible to change the delivery address, the package will be sent to the originally specified address according to the initial information provided. Should the package be returned for any reason as undeliverable, we will handle it accordingly.

You can have your order delivered to a DHL postal office. To do this, enter the postal office in the address field (street and house number) and your email address in your customer account.

To redeem a code, click on the "Redeem promotional coupon" section in your shopping cart or at checkout. Once you have entered the discount code, click on "Redeem". The order amount will be recalculated applying the promo code.

Where can I find the bank details for my transfer?
If you have chosen prepayment as your payment method, please transfer the invoice amount directly to us to one of the following accounts:

Eclat GmbH

Deutsche Bank

IBAN: DE07 5157 0024 0044 8092 00

Eclat GmbH

Sparkasse Gießen

IBAN: DE48 5135 0025 0205 0636 67

Please note that if you choose Klarna as your payment method, you must transfer the invoice amount to Klarna, not to us. Additionally, you should be aware that with the payment method of prepayment, your order can only be shipped once your payment has been received by us.

Every promotional code is subject to specific redemption conditions, such as a validity period and minimum order value, cannot be combined with other promotional codes, or is only valid for certain items. If the promotional code you entered is not recognized by the system, check if your order meets the validity criteria. If the promotional code is rejected again, verify if all characters were entered correctly. For example, you might have entered the letter "o" instead of the number "0" or the letter "I" instead of the number "1". If the code is rejected again, please contact our customer service.

If your payment via PayPal was not completed properly or the process was interrupted due to a long loading time, we do not have an active order for you. Your attempt to order will be automatically canceled shortly. Please place the order again.

The ÉCLAT PRIVÉ is our exclusive loyalty and referral program designed to reward our valued customers. As a member, you have the opportunity to accumulate points that can be redeemed for discounts, and as you ascend through our tier system, you'll unlock even more rewarding benefits. Additionally, our referral program allows you to share the ÉCLAT experience with friends, granting both you and your referred friends discounts on your purchases. To take full advantage of the ÉCLAT PRIVÉ offerings, simply create an account with us. Your journey towards earning points and enjoying exclusive perks begins from the moment the ÉCLAT PRIVÉ was launched on Februar 20th, 2024. Join the ÉCLAT PRIVÉ today to start enjoying these benefits and make the most out of your shopping experience with us.

Signing up is effortless! Just create an account through ÉCLAT PRIVÉ.

It's crucial to note that while every purchase accrues points, making you a part of our loyalty program, the ability to redeem those points and enjoy additional benefits is exclusive to those who officially register on our ÉCLAT PRIVÉ page.

Becoming a member of ÉCLAT PRIVÉ not only allows you to gather points with each purchase but also unlocks a realm of exclusive advantages tailored just for you. From special discounts to early access to new releases and unique member-only offers, ÉCLAT PRIVÉ enhances your shopping experience to the next level. Remember, your journey with ÉCLAT PRIVÉ begins the moment you sign up, turning every purchase into an opportunity to earn rewards and enjoy the prestige of being a valued member. Don't miss out on the full spectrum of benefits ÉCLAT PRIVÉ has to offer – register today and start maximizing your shopping experience with us.

Updating your account is a simple and straightforward process. To make any changes, including updating your shipping and billing addresses, simply log in to your account. Once logged in, navigate to the "My Account" section, which you can find in the top right corner of our website's interface. Here, not only can you update your personal information, but you also have the opportunity to review your points balance and explore your order history among other features.

This area serves as your personal hub for managing your preferences, ensuring that your shopping experience is as smooth and tailored to your needs as possible. It's designed to give you full control over your account details, allowing you to make adjustments whenever necessary to reflect any changes in your life. From this central location, managing your account details becomes a seamless part of your online shopping routine, enhancing your experience with us.

The tiers within the ÉCLAT PRIVÉ are designed to provide our customers with a range of exclusive perks and benefits, tailored to the amount of points they've accumulated over the last 12 months. The journey through ÉCLAT PRIVÉ's tiers begins at the Member level, from which members can ascend to Silver and then to Gold, enjoying progressively superior benefits at each stage.

• Member Tier: This is the starting point for all ÉCLAT PRIVÉ members, with an accumulation of €0 to €149 in purchases.
• Silver Tier: Members reach this level when they have spent between €150 and €299, unlocking more exclusive perks.
• Gold Tier: This premier tier is for those who have spent €300 or more, offering the most exclusive benefits and rewards.

Each tier in the ÉCLAT PRIVÉ is carefully curated to enhance your shopping experience, rewarding your loyalty and engagement with us.

Earning points with us is as easy as it gets and quite fun too! Every time you shop with us, you'll rack up points, turning each purchase into a rewarding experience. But that's not all! Engage with us on social media, spread the word by referring your friends, or let us know what you think about our products by sharing your feedback, and you'll see your points balance grow. Want to dive deeper into all the ways you can earn points? Check out our ÉCLAT PRIVÉ page for all the delightful details. It's our way of saying 'thank you' for being such a valuable part of our community.

Yes, your points do have an expiration timeline to keep in mind. If your account doesn't see any activity for a whole year, any rewards points that you've accumulated in the previous 12 months will automatically be cleared from your account. Activity includes making a purchase, earning or redeeming points, so as long as you stay engaged, your points will remain ready and waiting for you to use them. It's our way of encouraging continued interaction and enjoyment of the benefits we offer through the ÉCLAT PRIVÉ.